Shipping & Returns Policy

Order & Shipment Confirmation

When you place an order online, you will receive an order confirmation via email. Please check your confirmation email to make sure the order is correct. If you need to make changes to your order, please contact us using the form located here. The customer is responsible for ensuring the address and items on the order are correct. Orders sent to the wrong address or wrong items due to customer error (i.e. missing Unit/APT numbers) will not be reshipped or refunded. If an order happens to be “returned to sender” by the carrier in good condition, we will refund the order, minus a $6.95 shipping cost fee.

When your order ships, you will receive a second email confirming your shipment. After the shipping confirmation has been sent, you can not make any changes to your order.

If an item is out of stock, we will notify you of the delay as soon as possible.

Orders may be canceled at the discretion of Lacas Coffee Company; reasons include but are not limited to: Out of stock/discontinued items, incorrect pricing, or invalid shipping address.

Shipping Policy & Rates

We only ship to valid US addresses.

All orders under $60 ship with a Flat Rate of $6.95 per order. Orders totaling $60 or more qualify for FREE FLAT RATE SHIPPING with code SHIP60. Please note this cannot be combined with other discounts.

A shipping option that guarantees a UPS Ground shipment is available at checkout.

All orders are usually packed and shipped within 2 business days, unless otherwise indicated in your order confirmation.

Return Policy

We at Lacas Coffee want you to be completely satisfied with our products. Orders with damaged, missing, or incorrect items are eligible for replacement if reported within 7 days of delivery. Orders sent to the wrong address or wrong items due to customer error (i.e. missing Unit/APT numbers) will not be reshipped or refunded.

No returns are accepted without prior authorization.

If you have any issues with your coffee, or if there are any errors in your order, please contact us as soon as possible here or give us a call at 1-800-220-1133.